Find quick answers to common questions about ordering, delivery, returns, and more.
FAQs
Frequently asked questions
The easiest way to order from us is via our website, simply click the ‘Add to cart’ button of the keyboard you would like to order, choose your destination, carriage method and click ‘Checkout’. Then enter your address and card information and you’re done.
If you have any problems contact us directly.
Yes, the easiest way to order is via our website, but we’re happy to accept Purchase Orders or phone orders with payment.
Please complete our trade registration form and we’ll get back to you.
We do ship internationally, in your shopping cart is a destination drop down menu, select your destination and you should have a choice of shipping methods and costs.
Please note: In non UK countries customs duties/taxes are the responsibility of the receiver, they vary from country to country and we advise you get in contact with your local customs office for further information.
Should you need them, the commodity codes we use for our goods when shipping internationally are:-
Keyboards – 84716060
Mice – 84716070
We offer a 14 day cooling off period during which you may return your goods, we will refund your payment on goods in ‘as new’ condition, but we ask you to cover the cost of returning the goods to us. We do not offer a cooling off period on Software.
A lot of technical issues can be sorted out via email or over the phone, please contact technical support before returning your goods.
Online we accept Visa and Mastercard, debit and credit cards, American Express, Maestro, Visa Electron and PayPal all without any surcharge.
If you would prefer to pay with cheque, postal order, BACS or cash you will need to contact us directly.
ll UK customers need to pay VAT.
EU retail (B2C) customers have to pay VAT on orders with a goods value under €150.
EU VAT is calculated at checkout, collected by us and sent to the EU via IOSS.
Plus, there is a fixed €3 duty per customs category, collected by us, and passed on to EU via Royal Mail or FedEx.
EU retail (B2C) customers, over €150,
EU VAT and import duty to be payable by you to your local customs, via FedEx or your national postal provider.
VAT (sales tax) will be collected by the carrier before they will deliver the goods. And they will normally charge a small fee on top.
We will not collect any VAT/Sales tax in this case.
Duty is 0% on keyboards and mice, for other products please get in touch for more information.
EU business (B2B) customers, any value
EU VAT and import duty is the responsibility of the customer.
Please provide your VAT number and/or EORI to help with a smooth customs process.
If you are outside of the UK or EU your order should not include UK VAT however you will be liable for any duties and/or taxes when your goods arrive.
Customs duties/taxes are the responsibility of the receiver, they vary from country to country and we advise you get in contact with your local customs office for further information.
Legally we have to declare the actual value of the order sent, we will not be able to mark it as a gift.
Some UK tax exempt organisations may be able to order without VAT, for this you will need to contact us directly.
The commodity codes we use for most of our products are:-
- Keyboard: 84716060
- Mouse: 84716070
