Ordering from Keyboard Co was very easy and the delivery was faster than I expected. The keyboard turned up in perfect condition and there was a couple of Keyboard Co branded items in there too. As I havent had any issues, I cant speak for their customer service but I hear a lot of good things in other reviews.
Before buying this keyboard I was using a Logitech Romer-G keyboard that I got a while back and was using it for my day job as a programmer. I liked the mechanical keyboard compared to the standard rubber dome keyboard as decided that it was time to get a new one.
The Filco Majestouch is such a solid keyboard, it weighs a good a mount and has good rubber feet that mean that it never moves around unless you pick it up. The keyboard has no flex in it at all which means that you wont get any creaking or bouncing keyboard noises. Seems odd to talk about lack of noise on a mechanical keyboard but these are some of the bad sounds and what you want to hear is the keys as they make all the satisfying sounds.
The Cherry MX Browns seem to get a bit of a bad rep these days with people saying that Cherry have just been making the exact same key for decades and other companies have come up with better switches. All that might be true, but I really like the way that these keys feel and sound. What makes them even better is they way that the keyboard is constructed which seems to dampen mechanical echoes or pings inside. This means that each one of the keys make a satisfying sound.
I ordered the Tenkeyless (TKL) version and I can honestly say that I in my job, I havent missed the num pad. There are the odd occasions where I have gone to press the enter key on the numpad and missed that but such a minor thing for the benefit or more desk space and my mouse being closer to the middle.
The way that the media keys are ordered are counter intuitive with the up volume being on the left and the volume down being on the right but I dont use them a huge amount and took a couple of months to get used to it. There are some DIP switches on the bottom that allow you to move a few key locations around like the caps-ctrl and it comes with alternative keycaps to support that.
I was worried about the lack of PBT keycaps but the stock ABS ones feel great and if they do end up with some shine in a couple of years or any of the legends wear off, I can always buy a set of the Filco PBT keycaps on the Keyboard Co website.
Overall, I would say that this is without a doubt the best keyboard I have used by a long margin. I love using it and find it so comfortable and it is worth every penny. I cant recommend it enough and people at work get to hear all about it!