Frequently Asked Questions
How can I order?
If you have any problems contact us directly.
I want to return my order?
I think my goods are faulty or damaged.
I am a trade customer interested in reselling your products.
Do you accept order from Businesses, Government departments or Local authorities?
When will my order arrive?
Please see Our Carriage in the Help section for detailed information.
Do you ship internationally?
We do ship internationally, in your shopping cart is a destination drop down menu, select your destination and you should have a choice of shipping methods and costs.
Please note: In non UK countries customs duties/taxes are the responsibility of the receiver, they vary from country to country and we advise you get in contact with your local customs office for further information.
Should you need them, the commodity codes we use for our goods when shipping internationally are:-
Keyboards - 84716060
Mice - 84716070
What payment methods do you accept?
If you would prefer to pay with cheque, postal order, BACS or cash you will need to contact us directly.
Do I have to pay VAT?
If you are outside of the UK your order should not include VAT however you will be liable for any duties and/or taxes when your goods arrive. Customs duties/taxes are the responsibility of the receiver, they vary from country to country and we advise you get in contact with your local customs office for further information.
Legally we have to declare the actual value of the order sent, we will not be able to mark it as a gift.
Some UK tax exempt organisations may be able to order without VAT for this you will need to contact us directly.
Should you need them, the commodity codes we use for our goods when shipping internationally are:-Keyboards - 84716060
Mice - 84716070
VAT or Sales Tax is different to Duty. Keyboards and Mice are zero rated for Duty on WTO so this should not be charged.