Corona Virus Situation.
It seems we may be in for months of disruption due to Corona Virus. We would firstly like to offer our thoughts to all our customers, suppliers and anyone who is suffering directly and all those feeling stress and affected indirectly by the wider effects.
Anyone who is working for the NHS is particularly in our thoughts, and we are most grateful for their selfless work and sacrifice.
We are trying to keep to business as usual as much as possible. We will be doing much of our work from home as it seems responsible to remove people from the chain of infection. We have a small team who will remain on-site to keep goods moving and in this way we hope to continue service through all but the very worst scenario.
Email and electronic communications are no issue in this, the only area that may be sub par is telephone support. The system in house is the main one people call and there may not be enough people to attend to this so apologies if you call and get no answer - we have added a mobile number and whatsapp to our contact page and in this way we hope to keep communications open.
We are confident in our plans to keep goods moving and orders taken care of. Our suppliers are all confident they can keep stock coming and the carriers world wide are still delivering.
It seems sensible to reduce as far as possible the amount of visits we have to our premises so if you are thinking of coming in, please contact us first. Not to mention the infection risk, it is also going to disrupt the guys doing the logistics work here.
Good Luck and Stay Safe.
Bruce.
UPDATE: Friday 20th March 2020
All our operations are holding up really well and shipments are shipping as normal.
Carriers are making deliveries as normal.
The only areas we are not sure about are Spain and Italy.
UK is 100% fine.
Rest of Europe and Rest of World, we are informed there may be some delays of a day or two but goods are getting through.
Covid Update. 25/08/2020
As we are moving towards 'back to normal' now and lockdown is effectively over for the time being we are adjusting to the way things are now.
Working from home has been a success in terms of being able to do what we need to keep the Keyboards moving so we are now in a stage of slowly getting back to the office.
Throughout the whole time we have had some challenges but we have managed to keep up the service our customers expect from us. Now we are finding our way for the future, it is likely we will keep an open mind on WFH as some staff seem to prefer it, there are some advantages and it is always possible there may be a second wave.
I'd like to take this opportunity to thank all the Keyboard Co staff and suppliers who have made great efforts to keep the operation running through such a difficult time. And our customers who as always, have been fantastic.
And a special mention to our logistics guys and stores staff. Also delivery drivers and delivery agents and logistics guys we use who have become the essential workers of the IT industry.
We couldn't have done it without them.
Good luck all, stay smart, and let's hope we can see off this pandemic without too much more grief.
Bruce